TEAM INBOX
Multiple agents responding from one business number
Your dispatcher, lead tech, and office manager all access the same WhatsApp inbox from their own phones — clients always see your business number, not personal ones.
SMART ROUTING
Conversations assigned to the right person automatically
New messages can be routed by service type, area, or availability — so AC inquiries go to your HVAC tech and plumbing questions go to the right person without manual sorting.
FULL CONVERSATION HISTORY
Every teammate sees the full context of every client
No more "I don't know what my colleague told them." Every message, booking, and note is visible to the whole team so handoffs are seamless and clients never have to repeat themselves.
OFFLINE AUTO-REPLY
No message goes unanswered — even at midnight
When the whole team is offline or on jobs, automatic replies acknowledge the client immediately and set expectations for when they will hear back — so no one moves on to a competitor.
Lakey